KYC Policy of Meta Gaming N.V..
Last updated: March 21th, 2022
The process we have in place to verify a Customer account involves three elements of verification; ID verification, proof of address & selfie with ID. The Customer must provide documents in 48h after requesting the payout, and the merchant will review them in 3 business days. The current requirements are as following:
Copy of a valid photo ID such as a passport, driver’s license or government ID card. This must include scans of the front and back of the cards. In the absence of photo-ID, we can accept a copy of a birth certificate. The certificate must have all four corners visible.
Proof of Address
A utility bill or bank statement clearly displaying the player’s name and current residential address which has been issued with the last three months.
Selfie with ID
Holder is the same as in the ID document above. Make sure photo/ID number is the same
All documents should be sent to [email protected]. Emails can only be accepted if the email the Customer sends the email from is the same as the one registered on the account. Emails sent from addresses that are not the registered email address on the Casino account are not to be accepted. We have the right to carry out “KYC” (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if we determine that you have supplied false or misleading information.
Guideline for the “KYC Process”
If a user has not passed full KYC then they cannot make additional deposits or withdrawals of any amount.
TYPE OF INFORMATION WE COLLECT
The personal data we collect from you may include the following:
You are not required to provide any information to us, but if you do not, we may not be able to provide you the requested Services.
USE OF YOUR PERSONAL DATA
In accordance with data protection laws, we will only process your personal data where we have a lawful basis for doing so. In respect of your personal data, these bases are where it is necessary to provide Services to you under the performance of the contract we have with you; where we are required to do so in accordance with legal or regulatory obligations; where you have given your consent; and where it is in our legitimate interests to process your personal data provided that these do not prejudice your own rights, freedoms and interests.
We will process your personal data for the following purposes and in accordance with the following lawful conditions:
SHARING YOUR PERSONAL DATA
In addition we may disclose anonymized data (such as aggregated statistics) about the users of our Services in order to describe our sales, customers, traffic patterns and other information to prospective partners, advertisers, investors and other reputable third parties and for other lawful purposes, but these statistics will not contain your personal data.
We may occasionally be required by law, court order or governmental authority to disclose certain types of personal data.
We may also share your information with third parties in the following situations, to the extent permitted by law:
OVERSEAS TRANSFER OF YOUR INFORMATION
n connection with the provision of Services, we may need to transfer data (including your personal data) to other companies in our company Group and our partners and subcontractors who are based outside the European Economic Area ("EEA"), Where data is transferred outside of the EEA we will do so under standard contractual clauses or binding corporate rules or any other acceptable method that ensures a protection of your data to the standard required within the EEA. Details of the Bspin.io group of companies can be obtained by email address [email protected]
UPDATING YOUR INFORMATION
It is important that the information we hold about you is accurate in order for us to comply with our legal and regulatory obligations and also to provide you with the best possible service. We therefore request that you ensure your personal data is up to data at all times. You may update your personal data at any time from within Your Account through 'My Account/Update Account Details' (where available) or by contacting Customer Services.
We strive to protect your personal data and our Services from unauthorised access to or alteration of your personal data. This includes use of various security measures to protect your personal data held by or on behalf of us and ongoing review of our information collection, storage and processing practices.
YOUR RIGHTS IN RESPECT OF YOUR PERSONAL DATA
You have the following rights in relation to your personal data:
If you are unsure about your rights or are concerned about how your personal data may be processed you should contact your national data protection regulator.
If you would like to exercise any of your rights then you can do so by emailing us at [email protected] Please be aware that whilst we will try to accommodate any request you make in respect of your rights they are not absolute rights. This means that we may have to refuse your request or may only be able to comply with it in part.
Where you make a request in respect of your rights we will require proof of identification. We may also ask that you clarify your request. If we receive repeated requests or have reason to believe requests are being made unreasonably we reserve the right not to respond.
We may contact you in relation to promotions, products or services that you may be interested in from time to time, but only where you have consented to receive such marketing communications. You can update your marketing preferences and also opt-out at any time via your Account. We will also include unsubscribe features in our communications which you can utilise to opt-out of future marketing communications.
We may also carry out certain profiling of you and your activity in relation to our Services in order to send you more relevant marketing communications. This profiling will be undertaken based on your use of our Services and also through your selections in the Preference Centre. You can update your preferences via the My Account page.
RETAINING YOUR PERSONAL DATA
We will retain your personal data for the period necessary to provide you with Services. Accordingly, your personal data shall be maintained for up to 11 years following the closure of Your Account (if applicable) or the last contact with us emanating from you. Where it is no longer necessary to process your personal data we will delete it. Please note, however, that we may be subject to legal and regulatory requirements to keep personal data for a longer period, in particular pursuant to any applicable statutory limitation period.
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