Terms and Conditions
Last updated: 28 Jun 2022
These terms and conditions and the documents referred to below (the "Terms") apply to the use of the current website (the "Website") and its related or connected services (collectively, the "Service").
You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you - our customer (the "Customer"), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.
The Service is owned by Meta gaming N.V., a limited liability company registered in Curacao with company registration number 159918, with registered address at Zuikertuintjeweg (Zuikertuin Tower), Willemstad, Curacao (“Company”), licensed in Curaçao under Gaming Services Provider N.V. license # 365/JAZ for the provision of online games of chance.
2. General Terms
We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.
3. Obligations of the customers
3.1. You are over 18, or of the legal age at which gambling or gaming activities are allowed under the law or jurisdiction that applies to you. We reserve the right to request proof of age documents from you at any time.
3.2. You have full capacity to enter into a legally binding agreement with us and you are not restricted by any form of limited legal capacity;
3.3. You are a resident in a jurisdiction that allows gambling. You are not a resident of any country in which access to online gambling to its residents or to any person within such country is prohibited. It is your sole responsibility to ensure that your use of the service is legal.
3.4. By using the Website, you confirm that you are not a resident in a Restricted Jurisdiction and that You will not use our services while located in any jurisdiction that prohibits the placing and/or accepting of bets online (incl. denominated in cryptocurrency) and/or playing casino and/or live games including for and/or with crypto;
3.5. You participate in the Games strictly in your personal and non-professional capacity; and participate for recreational and entertainment purposes only;
3.6. You are not acting on behalf of another party or for any commercial purposes, but solely on your own behalf as a private individual in a personal capacity;
3.7. All information that you provide to us during the term of validity of this agreement is true, complete, correct, and that you shall immediately notify us of any change of such information;
3.8. You are the authorized user of the payment method you use and all funds, which are on your account and used within the Services are legal;
3.9. In relation to deposits and withdrawals of funds into and from your Member Account, you shall only use crypto currency that is valid and lawfully belongs to you;
3.10. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party;
3.11. You understand that by using our services you take the risk of losing money deposited into your Member Account and accept that you are fully and solely responsible for any such loss;
3.12. When placing bets you must not use any information obtained in breach of any legislation in force in the country in which you were when the bet was placed.
3.13. You must not either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us.
3.14. You must generally act in good faith in relation to the use of the Service at all times and for all bets made using the Service.
3.15. You understand the volatility of the crypto market and you accept the possibility of your currency/currencies price changing while you are waiting for your withdrawal or your withdrawal is being processed by our Risk Department.
3.16. You understand that crypto is not considered a legal currency or tender and as such on the Website they are treated as virtual funds with no intrinsic value.
3.17. You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from us;
3.18. You are a mentally competent person and you do not suffer from gambling addiction. In case a person with such a problem enters the Site - the responsibility lies on their side only.
3.19. You are not politically exposed person or a family member of a politically exposed person;
3.20. You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.
3.21. You have only one account with us and agree to not to open any more accounts with us;
3.22. You accept and acknowledge that we reserve the right to detect and prevent the use of prohibited techniques, including but not limited to fraudulent transaction detection, automated registration and signup, gameplay and screen capture techniques. These steps may include, but are not limited to, examination of Players device properties, detection of geo-location and IP masking, transactions and blockchain analysis;
3.23. You accept our right to terminate and/or change any games or events being offered on the Website, and to refuse and/or limit bets.
4. Restricted use
You must not use the Service:
4.1. If you are under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you are not legally able to enter into a binding legal agreement with us or you acting as an agent for, or otherwise on behalf, of a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you);
4.2. If you reside in a country in which access to online gambling to its residents or to any person within such country is prohibited.
4.3. If you are a resident of one of the following countries, or accessing the Website from one of the following countries:
United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten, Australia and its territories, United Kingdom of Great Britain and Northern Ireland, Spain.
4.4. To collect nicknames, e-mail addresses and/or other information of other Customers by any means (for example, by sending spam, other types of unsolicited emails or the unauthorised framing of, or linking to, the Service);
4.5. to disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally;
4.6. to promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice;
4.7. in any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage;
4.8. to scrape our odds or violate any of our Intellectual Property Rights; or
4.9. for any unlawful activity whatsoever.
4.10. Creating multiple accounts for the purpose of collusion, fraud, Service abuse, and/or any kind of Service manipulation is prohibited and may result in account closure.
4.11. You cannot sell or transfer your account to third parties, nor can you acquire a player account from a third party.
4.12. We may immediately terminate your Account upon written notice to you if you use the Service for unauthorized purposes. We may also take legal action against you for doing so in certain circumstances.
4.13. Restrictions to the use of the third-party products (Live, Table Games and Slots, etc.) are set on the side of the product provider and are not under the control of the Bspin.io.
You agree that at all times when using the Service:
5.1. We reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason.
5.2. Before using the Service, the customer must personally complete the registration form and read and accept these Terms.
5.3. We may require you to become a verified Customer, which includes passing certain checks. In addition, customers may be required to provide valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to a picture ID (copy of passport, driver's license, or national ID card) and a recent utility bill listing customer name and address as proof of residence.
5.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on your behalf.
5.3. We reserve the right to suspend gaming or restrict Account options and/or access to Account on any Account until the required information is received. This procedure is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements.
5.6. If You register via email, You have to provide accurate contact information, inclusive of a valid email address (“Registered Email Address”), and update such information in the future to keep it up to date. It is the customer's responsibility to keep contact details up to date on the Account. Failure to do so may result in customers failing to receive important notifications and information from us. Each Customer is wholly responsible for maintaining the security of his Registered Email Address to prevent the use of his Registered Email Address by any third party. Company shall not be responsible for any damages or losses deemed or alleged to have resulted from communications between Company and the Customer using the Registered Email Address.
5.7. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure and void of any winnings if it is found that a customer has multiple accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons, and/or third parties operating on customer behalf.
5.8. In order to ensure customer financial worthiness and to confirm identity, we may ask customers to provide us with additional personal information, such as name and surname, or use any third-party information providers we consider necessary. In case any additional personal information should be obtained via third-party sources, we will inform the customer about the data obtained.
5.9. You must keep your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits, and withdrawals have been made by the customer himself. We advise customers to change the password on a regular basis and never disclose it to any third party. It is the customer's responsibility to protect passwords, and any failure to do so shall be at his sole risk, expense and responsibility. You may log out of the Service at the end of each session. If you believe any of your Account Information is being misused by a third party, or your Account has been hacked into, or your password has been discovered by a third party, you must notify us immediately. You must notify us if your Registered Email Address has been hacked into, we may, however, require you to provide additional information/ documentation so that we can verify your identity. We will immediately suspend your Account once we are aware of such an incident. In the meantime, you are responsible for all activity on your Account including third-party access, regardless of whether or not their access was authorized by you.
5.10. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of screen capture (or another similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line.
5.11. When registering, you will receive the possibility to use all currencies available on the website. Those will be the currencies of your deposits, withdrawals, and bets placed and matched into the Service as set out in these Terms. Some payment methods do not process in all currencies. In such cases, a processing currency will be displayed.
5.12. We are under no obligation to open an Account for you and our website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for you and, should we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal.
5.13. Upon receipt of your application, we may be in touch to request further information and/ or documentation from you in order for us to comply with our regulatory and legal obligations.
5.14. Users who register via mail, need to verify their account (via mail).
5.15. We allow only one account per e-mail address, wallet, etc. Players who created multiple accounts with the sole intention of taking advantage of our bonus promotions (if any) will not be eligible to receive any winnings made with our bonuses. Furthermore, their accounts will be blocked upon recognition without prior notice, and all winnings on all accounts will be forfeit.
5.16. A player can have only one account. All duplicate player accounts will be counted as “duplicates” and will be closed immediately. Any winnings, bonuses, and returns that he has gained from the duplicate account we call into question, and also, we may reclaim it. The customer will return to us all demanded funds, which have been withdrawn from his duplicate account.
6. Your Account
6.1. Accounts could use several currencies, in this case all Account balances and transactions appear in the currency used for the transaction.
6.2. We do not give credit for the use of the Service.
6.3. We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit). Money from account will be either transfer to state or put on hold until you comply with terms.
6.4. We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/ or our system regulations.
6.5. If any amount is mistakenly credited to your Account it remains our property and when we become aware of any such mistake, we shall notify you and the amount will be withdrawn from your Account.
6.6. If, for any reason, your Account goes overdrawn, you shall be in debt to us for the amount overdrawn.
6.7. You must inform us as soon as you become aware of any errors with respect to your Account. In the event we deem in our sole discretion that you have been taking unfair advantage of any bonuses or have executed any other act in bad faith in relation to a bonus, promotion offered on the Website, we shall have the right to block or terminate your account and, in such circumstances, we shall be under no obligation to refund you any funds that may be in your Account.
6.8. Please remember that betting is purely for entertainment and pleasure and you should stop as soon as it stops being fun. Absolutely do not bet anything you cannot afford to lose. If you feel that you may have lost control of your gambling, we offer a self-exclusion option. Under your account management TAB, you have an option to SELF-EXCLUDE, and the effect of suspension will be immediate. In this case, your account will be disabled until further notice, and you won’t be able to login into it. Please read our Responsible Gaming and Gambling notice to get more information.
6.9. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form
6.10. Should you wish to close your account with us, please send an email from your Registered Email Address to our Customer Support Department via the links on the Website.
6.11. We have the right to carry out “KYC” (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if we determine that you have supplied false or misleading information.
6.12. Bspin.io keeps the data on the betting history for not longer than 60 days.
6.13. When the User makes a request for the account closure, the User accepts the fact that their account is not going to be ever unlocked. It is pretty advisable to withdraw all of your funds before closing the account.
6.14. When the User makes a request for the account closure, the User accepts the fact that their account is not going to be ever unlocked. It is pretty advisable to withdraw all of your funds before closing the account.
6.15. Bspin.io does not block or suspend Inactive accounts (an account that has not been used for a long period of time) but we keep right to after 6 months of inactivity we start charging inactivity fee in amount of 5$ per month.
7. Deposit of Funds
7.1. Platform has a minimum deposit amount for every currency. Sending any amount below the minimum will result in funds loss and is not refundable. The maximum deposit amount is not limited. Bspin.io doesn't have any fee for deposits. Some of the deposits may take some time related to the network hash rate.
7.2. Fees and charges may apply to customer deposits, which can be found on the Website. In most cases, we absorb transaction fees for deposits to Account. The customer is responsible for his own wallet charges that may incur due to depositing funds with us.
7.3. You agree to fully pay any and all payments and charges due to us or to payment providers in connection with your use of the Service. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event you will refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting your deposit, and you agree that any winnings from wagers utilizing those charged back funds will be forfeited.
7.4. If you decide to accept any of our promotional or bonus offer by entering a bonus code during deposit, you agree to the Terms of Bonuses and terms of each specific bonus.
7.5. Funds originating from criminal and/or illegal and/or unauthorized activities must not be deposited to the Site.
7.6. We reserve the right to forfeit any positive balance on your Account in case of reset of the wager or any actions that belong to duplicate accounts, conspirations, frauds, criminal activity, or fakes.
7.7. We do not offer refunds for deposits made in Bspin.io, except provided herein. By depositing money, you agree not to make any charge-backs, reversals, refunds, or otherwise cancel any deposits into your Account, and agree to refund and compensate us for unpaid deposits.
7.8. All deposits made on our site might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority.
8. Withdrawal of Funds
8.1. All withdrawals shall be processed in accordance with our withdrawal policy. Crypto withdrawals will be made to your stated cryptocurrency wallet address when making a valid withdrawal request.
8.2. To withdraw any funds which have been deposited, we require there to be at least 6 blockchain confirmations of the deposit before a withdrawal can be requested.
8.3. Due to the workflow of our anti-fraud system, the waiting time for withdrawal can be prolonged up to the point when all the needed procedures will be conducted to supply a decent level of financial security for customers.
8.3. Bspin.io reserves the right to carry out additional KYC verification procedures for any withdrawal exceeding 2,000 EUR value in cryptocurrencies, as regulated by our gaming license, and further reserves the right to carry out such verification procedures in case of smaller withdrawals, as demanded by our gaming license.
8.4. Please note that we cannot guarantee the successful processing of withdrawals or refunds in the event you break the rules stated in our Terms and Conditions.
8.5. The responsibility for withdrawing the funds lies with the User only and the Site does not refund the funds that may occur as lost funds in case the receiving wallet/platform doesn’t accept transactions from smart-contract, any definite coins, or in case the user chose the wrong chain of transfer.
8.6. The maximum withdrawal limit is set on daily and monthly based on the customer's Loyalty Rank at the time of the withdrawal request. The withdrawal limits are visible on Webpage.
8.7. We reserve the right to change the withdrawal fee at any time without prior notice.
9. Payment Transactions and Processors
9.1. Bspin.io reserves the right to cancel any promotion, reward or reward program (including, but not limited to deposit rewards, reload rewards and loyalty programs) with immediate effect if we believe the reward has been set up incorrectly, is being abused, has not been used within 30 days from receiving it on your account, and if said reward has been paid out, we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a reward is deemed to be set up incorrectly or abused shall be determined solely by Bspin.io.
9.2. If you use a Deposit reward, no withdrawal of your original deposit will be accepted before you have reached the wagering requirements stipulated under the terms and conditions of the Deposit reward.
9.3. Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit reward, enhanced payments, free bets, risk-free bets, or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, Bspin.io reserves the right to reclaim the reward element of such offers and in their absolute discretion either void the free bet reward and risk-free bets or void any bet funded by the deposit reward.
9.4. Bspin.io reserves the right to levy an administration charge on the customer up to the value of the deposit reward, free bet reward, risk-free bet, or additional payment to cover administrative costs.
9.5. Bspin.io reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity prior to us crediting any reward, free bet, risk-free bet or offer to their account.
9.6. All Bspin.io offers are intended for recreational players and Bspin.io may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion.
9.7. Bspin.io reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion.
9.8. Rewards can only be received once per person/account, family, household, address, e-mail address, IP addresses and environments where computers are shared (university, fraternity, school, public library, workplace, etc.). The Operator reserves the right to close your account and confiscate any existing funds if evidence of abuse/fraud is found.
9.9. You acknowledge and understand that separate terms and conditions exist with respect to promotions, rewards and special offers, and are in addition to these terms and conditions. These terms and conditions are set forth in the respective content page on this website, or have been made available to you personally, as the case may be. In the event of a conflict between the provisions of such promotions, rewards and special offers, and the provisions of these terms and conditions, the provisions of such promotions, rewards and special offers will prevail.
9.10. You accept that certain promotions may be subject to withdrawal restrictions and/or requirements which need to be met before funds credited under the promotion can be withdrawn. Such terms shall be duly published and made available as part of the promotion. If you opt to make a withdrawal before the applicable wagering requirements are fulfilled, we will deduct the whole reward amount as well as any winnings connected with the use of the reward amounts before approving any withdrawal.
10. Communications and Notices
10.1. All communications and notices to be given under these Terms by you to us shall be sent using a Customer Support form on the Website.
10.2. All communications and notices to be given under these Terms by us to you shall, unless otherwise specified in these Terms, be either posted on the Website and/or sent to the Registered Email Address we hold on our system for the relevant Customer. The method of such communication shall be in our sole and exclusive discretion.
10.3. All communications and notices to be given under these Terms by either you or us shall be in writing in the English language and must be given to and from the Registered Email Address in your Account.
10.4. From time to time, we may contact you by email for the purpose of offering you information about betting, unique promotional offerings, and other information from Bspin.io. You agree to receive such emails when you agree to these Terms when registering at the Website. You can choose to opt out of receiving such promotional offerings from us at any time by submitting a request to the Customer Support.
10.5. As part of your use of the Website we may provide you with a live chat facility, which is moderated by us and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on the facility.
10.6. We have the right to remove the chat room functionality or immediately terminate your Member Account and refund your account balance if you:
(a) make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;
(b) make statements that are abusive, defamatory or harassing or insulting;
(c) use the chat facility to advertise, promote or otherwise relate to any other online entities;
(d) make statements about Bspin.io, or any other Internet site(s) connected to the Website that are untrue and/or malicious and/or damaging to Bspin.io;
(e) use the chat facility to collude, engage in unlawful conduct or encourage conduct we deem seriously inappropriate. Any suspicious chats will be reported to the competent authority.
10.7. Live Chat is used as a form of communication between us and you and should not be copied or shared with any forums or third parties.
11. Errors and matters Beyond Our Control
11.1. In the event of an error or malfunction of our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service.
11.2. In the event of communication or system errors or bugs or viruses occurring in connection with the Bspin.io and/or payments made to you as a result of a defect or error in the Bspin.io, we will not be liable to the customer or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.
11.3. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
11.4. We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as: an act of God; trade or labor dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.
12. Limitation of Liability
12.1. You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether expressed or implied.
12.2. To the extent permitted by applicable law, we will not compensate you for any reasonably foreseeable loss or damage (either direct or indirect) you may suffer if we fail to carry out our obligations under these terms unless we breach any duties imposed on us by law (including if we cause death or personal injury by our negligence) in which case we shall not be liable to you if that failure is attributed to: (I) Your own fault; (II) A third party unconnected with our performance of these terms (for instance problems due to communications network performance, congestion, and connectivity or the performance of your computer equipment); or (III) Any other events which neither we nor our suppliers could have foreseen or forestalled even if we or they had taken reasonable care. As this service is for consumer use only we will not be liable for any business losses of any kind.
12.3. You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such a malfunction shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
12.4. Without prejudice to the generality of the preceding provision, we, our directors, employees, partners, service providers, do not warrant that the software, Games, and the Websites are fit for their purpose; do not warrant that the software, Games, and the Websites are free from errors; do not warrant that the software, Games, and the Websites will be accessible without interruptions; shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.
12.5. In the event that we are held liable for any event under these terms, our total aggregate liability to you under or in connection with these terms shall not exceed (a) the value of the bets and or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability, or (b) EUR €100 in aggregate, whichever is lower.
12.6. We strongly recommend that You: (I) Take care to verify the suitability and compatibility of the service with your own computer equipment prior to use; and (II) Take reasonable precautions to protect yourself against harmful programs or devices including through installation of antivirus software.
13. Gambling By Those Under Age
13.1. If we suspect that you are currently under 18 years or were under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) when you placed any bets through the Service your Account will be suspended (locked) to prevent you placing any further bets or making any withdrawals from your Account. We will then investigate the matter, including whether you have been betting as an agent for, or otherwise on behalf of, of a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you). If have found that you: (a) are currently; (b) were under 18 years or below the majority age which applies to you at the relevant time; or (c) have been betting as an agent for or at the behest of a person under 18 years or below the majority age which applies: all winnings currently or due to be credited to your Account will be retained; all winnings gained from betting through the Service whilst under age must be paid to us on demand (if you fail to comply with this provision we will seek to recover all costs associated with recovery of such sums); and/or any monies deposited in your Account which are not winnings will be returned to you OR retained until you turn 18 years old at our sole discretion. We reserve the right to deduct payment transaction fees from the amount to return, including transaction fees for deposits to your Bspin.io account which we covered.
13.2. This condition also applies to you if you are over the age of 18 years but you are placing your bets within a jurisdiction which specifies a higher age than 18 years for legal betting and you are below that legal minimum age in that jurisdiction.
13.3. In the event we suspect you are in breach of the provisions of this Clause or are attempting to rely on them for a fraudulent purpose, we reserve the right to take any action necessary in order to investigate the matter, including informing the relevant law enforcement agencies.
14. Anti-fraud policy and KYC
14.1. Bspin.io prohibits and rejects the use of the Service for any form of illicit activity, including money laundering, terrorist financing, or trade sanctions violations. Accounts suspected of Money Laundering by using Service may be blocked and transactions may be stopped until the Risk department will finish all the required procedures.
14.2. According to Bspin.io AML policy, all crypto deposits must meet a basic rollover requirement. A rollover means that all users must do a 100% wager for the coming deposit before a withdrawal can be done. That means if the customer deposit 300$ in BTC, for example, he should wager at least 300$ in BTC before withdrawal may be approved. This rule applies to every User's cryptocurrency balance.
14.3. The Bspin.io Risk department is eligible to stop every suspicious transaction to prevent money laundering. Users' accounts may be under investigation by the Risk department until all requirements will be met, payment in time of investigation will be stopped.
14.4. Bspin.io reserves the right, at any time, to ask for any KYC documentation if it is necessary.
14.5. Bspin.io reserves the right to restrict the access, deposit, or withdrawal until identity is sufficiently determined, or for any other reason in Risk Department discretion.
14.6. Bspin.io defined 7 days’ first response as eligible during the KYC procedure. The full procedure should be done in no more than 30 days after the first response from the Risk department via email email@example.com
14.7. In case of fraud suspicion and if the user declines the requested information from the Risk department or the eligible timeline will pass, Bspin.io reserves the right to close the access for the user's account permanently.
14.8. We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty, or criminal acts. We will withhold payment to any Customer where any of these are suspected. The Customer shall identify and shall be liable to pay to us on demand all costs, charges, or losses sustained or incurred by us (including any direct, indirect, or consequential losses, loss of profit, loss of business, and loss of reputation) arising directly or indirectly from the Customer’s fraud, dishonesty or criminal act.
15. Intellectual Property
15.1. Any unauthorised use of our name and logo may result in legal action being taken against you.
15.2. As between us and you, we are the
sole owners of the rights in and to the Service, our technology, software and
business systems (the "Systems") as well as our odds.
you must not use your personal profile for your own commercial gain (such as selling your status update to an advertiser); and
when selecting a nickname for your Account we reserve the right to remove or reclaim it if we believe it appropriate.
15.3. You may not use our URL, trademarks, trade names and/or trade dress, logos ("Marks") and/or our odds in connection with any product or service that is not ours, that in any manner is likely to cause confusion among Customers or in the public or that in any manner disparages us.
15.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, license, title or interest in or to the Systems or the Marks and all such rights, license, title and interest specifically retained by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action being taken against you.
16. Your License
16.1. Subject to these Terms and your compliance with them, we grant to you a non-exclusive, limited, non transferable and non sub-licensable license to access and use the Service for your personal non-commercial purposes only. Our license to you terminates if our agreement with you under these Terms ends.
16.2. Save in respect of your own content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner exploit, the Service and/or any of the content thereon or the software contained therein, except as we expressly permit in these Terms or otherwise on the Website. No information or content on the Service or made available to you in connection with the Service may be modified or altered, merged with other data or published in any form including for example screen or database scraping and any other activity intended to collect, store, reorganise or manipulate such information or content.
16.3. Any non-compliance by you with this Clause may also be a violation of our or third parties' intellectual property and other proprietary rights which may subject you to civil liability and/or criminal prosecution.
17. Your Conduct and Safety
17.1. For your protection and protection of all our Customers, the posting of any content on the Service, as well as conduct in connection therewith and/or the Service, which is in any way unlawful, inappropriate or undesirable is strictly prohibited (“Prohibited Behaviour”).
17.2. If you engage in Prohibited Behaviour, or we determine in our sole discretion that you are engaging in Prohibited Behaviour, your Account and/or your access to or use of the Service may be terminated immediately without notice to you. Legal action may be taken against you by another Customer, other third party, enforcement authorities and/or us with respect to you having engaged in Prohibited Behaviour.
17.3. Prohibited Behaviour includes, but is not limited to, accessing or using the Service to:
• promote or share information that you know is false, misleading, or unlawful;
• conduct any unlawful or illegal activity, such as, but not limited to, any activity that furthers or promotes any criminal activity or enterprise, violates another Customer's or any other third party’s privacy or other rights or that creates or spreads computer viruses;
• harm minors in any way;
• transmit or make available any content that is unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, or racially or ethnically or otherwise objectionable;
• transmit or make available any content that the user does not have a right to make available under any law or contractual or fiduciary relationship, including without limitation, any content that infringes a third party’s copyright, trademark or other intellectual property and proprietary rights;
• transmit or make available any content or material that contains any software virus or other computer or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation, or any other website, computer software, or hardware;
• interfere with, disrupt or reverse engineer the Service in any manner, including, without limitation, intercepting, emulating or redirecting the communication protocols used by us, creating or using cheats, mods or hacks or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service;
• retrieve or index any information from the Service using any robot or another automated mechanism;
• participate in any activity or action that, in the sole and entire unfettered discretion of us results or may result in another Customer being defrauded or scammed;
• transmit or make available any unsolicited or unauthorized advertising or mass mailing such as, but not limited to, junk mail, instant messaging, "spam", chain letters, pyramid schemes, or other forms of solicitations;
• create Accounts on the Website by automated means or under false or fraudulent pretenses;
• impersonate another Customer or any other third party;
• using of the cheating and unfair advantages including system malfunction and errors, also using of bots (automatic players) or exploitation of the “errors’;
• criminal activities, including money laundering and other criminal intrusions.
17.4. If you find or suspect that the player is cheating, colluding, or undertaking fraudulent activities, please inform our representative immediately. The Company reserves the right to terminate games or events in each of the above cases and in any other instances to avoid fraud.
17.5. The above list of Prohibited Behaviour is not exhaustive and may be modified by us at any time or from time to time. We reserve the right to investigate and to take all such actions as we in our sole discretion deem appropriate or necessary under the circumstances, including without limitation deleting the Customer’s posting(s) from the Service and/or terminating their Account, and take any action against any Customer or third party who directly or indirectly in, or knowingly permits any third party to directly or indirectly engage in Prohibited Behaviour, with or without notice to such Customer or third party.
18. Links to Other Websites
19.1. If you have any concerns or questions regarding these Terms you should contact our Customer Service Department via the links on the Website and use your Registered Email Address in all communication with us. If a user has a complaint you should write an email regarding a dispute to our customer service team at firstname.lastname@example.org.
19.2. Notwithstanding the foregoing, we take no liability whatsoever to you or to any third party when responding to any complaint that we received or took action in connection therewith.
19.3. If a Customer is not satisfied with how a bet has been settled then the Customer should provide details of their grievance to our Customer Service Department. We shall use our reasonable endeavours to respond to queries of this nature within a few days.
19.4. Disputes must be lodged within seven (7) days from the date the wager in question has been decided. No claims will be honoured after this period. The Customer is solely responsible for their Account transactions.
19.5. In the event of a dispute arising between you and us our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to reach an agreed solution with you, the matter will be escalated to our management.
19.6. Should all efforts to resolve a dispute to the Customer's satisfaction have failed, the Customer has the right to lodge a complaint with our licensing body Gaming Services Provider N.V.
Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without the prior written consent of us, which consent will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality to the Service by posting written notice to this effect on the Service.
In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.
22. Breach of These Terms
22.1. Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in either case without giving you prior notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of any such action taken will, however, be promptly provided to you.
22.2. You agree to fully indemnify, defend and hold harmless Bspin.io and its shareholders, directors, agents, and employees from and against all claims, demands, liabilities, damages, losses, costs, and expenses, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result of: (i) your breach of this Agreement, in whole or in part; (ii) violation by you of any law or any third party rights; and (iii) use by you of the Service.
23. General Provisions
23.1. Term of agreement. These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason.
23.2. Gender. Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa and words importing persons shall include individuals, partnerships, associations, trusts, unincorporated organisations and corporations.
23.3. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time.
23.4. Acknowledgement. By hereafter accessing or using the Service, you acknowledge having read, understood and agreed to each and every paragraph of these Terms. As a result, you hereby irrevocably waive any future argument, claim, demand or proceeding to the contrary of anything contained in these Terms.
23.5. Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.
23.6. Governing Law. These Terms are governed by the law in force in Curaçao; and you unconditionally and irrevocably submit the exclusive (sole) right of the courts of Curaçao jurisdiction to settle any dispute resolutions (including claims for compensation and counterclaims), that may arise because of the creation, validity, effect, interpretation or action, or legal relations established by the Terms or in any other manner arising from the Terms; and you irrevocably waive any right that it may have to object to an action being brought in those courts, or to claim that the action has been brought in an inconvenient forum, or that those courts do not have jurisdiction. Nothing in this clause shall limit the right of Bspin.io to take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.
23.7. Entire agreement. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, and supersedes all other prior agreements and communications, whether oral or written with respect to the subject matter hereof.